Frequently Asked Questions

Every product carries a brand-defined warranty, often up to 5-10 years on the compressor or motor. You can file a claim from the 'Service & Warranty' page using your invoice and the product's serial number.

You can pay in 0% interest instalments for up to 24 months with select bank credit cards — just let us know in the showroom or at checkout.

Free home delivery inside Dhaka on orders over ৳10,000; products usually arrive within 1-3 business days.

Yes — submit your old appliance's details on the 'Exchange Offer' form and our team will evaluate it and get back to you with an offer.

Large appliances like ACs, refrigerators and washing machines usually come with free installation inside Dhaka — specific terms are noted on the product page.

Use your phone number and tracking code on the 'Track Request' page to see the latest status.